Privacy Policy

Settle Easy is the trading name of Legal Easy Pty Ltd (ACN 699 007 700, ABN 44 699 007 700) ('Settle Easy', 'we', 'us', 'our'). We are committed to protecting the privacy of our clients, website visitors, and other individuals whose personal information we handle.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains our information handling; simply visiting the website is not consent to every possible use of your information. Where specific consent is required, we will seek it before the relevant collection, use or disclosure.

We collect personal information that is reasonably necessary to provide our conveyancing and legal services. The types of information we may collect include:

• Contact details: Your name, email address, phone number and postal address.

• Identity information: Date of birth and identification documents, where required to verify your identity for a property transaction or legal matter.

• Property and matter information: Details of the property you are buying, selling or transferring, the relevant Australian state or territory, contract details, and any documents you provide for your matter (such as loan, guarantee or estate documents).

• Financial information: Billing details and payment information needed to process invoices and disbursements.

• Website information: Basic technical information such as IP address and usage data collected when you visit our website.

We collect information directly from you (through our website forms, email, phone or documents you provide) and, with your consent or where reasonably necessary for your matter, from third parties such as your agent, lender or another party's representative.

• Cookies and analytics: We use cookies and similar technologies, including tags and pixels, to understand how visitors use the site, remember preferences, measure our advertising and improve performance.

We use the Google tag and Google Analytics 4 (Google) to measure visits and actions such as starting or completing a quote or a free contract review request. We use the Meta Pixel (Meta Platforms) to measure how our advertising on Facebook and Instagram performs and to show our ads to people who have visited our website or similar audiences. We and our marketing agency may use Google Ads and Meta Ads reporting built on this data.

These tools may collect your IP address, device and browser information, pages visited, the page or campaign that referred you, and whether you completed an action on our site. We do not send the content of what you type into our forms, property addresses, uploaded documents or your contact details to Google or Meta through these tags.

Google and Meta handle this information under their own privacy policies and may store or process it outside Australia, including in the United States. See section 7, Overseas Storage & Processing.

You can manage or block cookies through your browser settings, use the Google Analytics opt-out browser add-on (https://tools.google.com/dlpage/gaoptout), and manage advertising preferences through Google Ads settings (https://adssettings.google.com) and Meta ad preferences (https://www.facebook.com/adpreferences/). Blocking cookies may affect some website features.

We use your personal information for the following purposes:

• Providing your services: To act on your conveyancing matter, including reviewing or preparing documents, conducting searches, and completing settlement.

• Managing your matter: To open and manage your file, process payments and disbursements, keep records, and communicate with you about progress.

• Legal and regulatory obligations: To comply with our professional, legal and regulatory obligations as an Australian legal services provider.

• Service improvement: To improve our services and website based on feedback and general usage.

• Updates you've asked for: To send you information or updates where you have requested them. You can opt out at any time.

We do not sell, rent or trade your personal information.

We may disclose your personal information where it is reasonably necessary to complete your matter or where required by law, including to:

• Other parties to your matter: Such as the other side's lawyer or conveyancer, your lender, your real estate agent, and the relevant land titles registry or revenue office.

• Our team: Lawyers, conveyancers and staff working on your matter, who are bound by confidentiality obligations.

• Service providers: Trusted providers who help us operate our business, such as secure cloud hosting and payment processors, who are required to protect your information and use it only for the purposes we specify.

• Authorities: Where required by law, court order, or regulatory obligation.

When you request a free preliminary contract review, we collect the contract, disclosures and other information you submit so our authorised team can prepare and check the review. The team may use AI-assisted tools and technology service providers to help prepare a preliminary summary. A qualified conveyancer or property lawyer checks the review before it is delivered; an upload does not trigger an automatic AI report.

Relevant contract text, images, personal details, questions, extracted information and draft outputs may be processed by an assessed AI provider and its assessed subprocessors for the purpose of preparing and checking the review. AI can produce incorrect or incomplete information. Our professional review is still required; neither AI nor human checking guarantees that every issue will be identified.

Before an AI provider handles your documents, we must assess its confidentiality, security, storage and processing locations, subprocessors, retention and deletion arrangements, and model-training terms and settings. We must identify the additional provider and likely recipient countries in a collection notice before that processing, and obtain any further consent required by law. The upload form does not itself send a contract to an AI model.

Authorisation to prepare your review does not authorise unrelated marketing, sale of your information, public posting or general-purpose AI model training. Staff must not place your documents into unassessed public AI chatbots. We do not claim that all providers have zero retention or that a no-training setting exists or has been enabled without verification; the actual provider arrangements must meet the disclosed purposes and safeguards before use.

Your documents may contain personal information about you and other parties. Submit only information you are entitled to provide and that is reasonably necessary for the review. Do not upload passwords, banking credentials, standalone identity documents or unrelated sensitive information through this form. Our own privacy obligations continue to apply.

If you do not agree to AI or overseas processing, contact info@settleeasy.com.au before uploading so we can discuss any available alternative and its scope, timing and fees. You may ask to withdraw consent for future optional processing. We will explain the effect on the service; withdrawal cannot undo processing already lawfully completed or override lawful record-retention requirements. You are not automatically enrolled in a paid service.

We take the security of your personal information seriously and use appropriate technical and organisational measures to protect it against unauthorised access, loss or misuse.

Free-review contract PDFs are stored privately through Replit App Storage, backed by Google Cloud Storage. The application database holds contact details, request information and internal review records separately from the PDF. HQ requires authenticated, authorised staff access to download a contract; the upload is not a public document link. Hosting and storage providers process information as necessary to operate these services.

We use technical and organisational safeguards, including private storage, access controls and protected connections. We must assess provider safeguards appropriate to the information involved. No storage or transmission system can be guaranteed to be uninterrupted, error-free or immune from unauthorised access, cyberattack or data loss. This does not remove our obligation to take reasonable security measures.

Choosing not to appoint us, withdrawing a request or marking a free review completed does not automatically delete its PDF or associated records. We do not promise temporary storage, zero retention or immediate erasure. Retention must be limited to what is reasonably needed for the review, our professional and legal obligations, and legitimate complaints or claims-handling requirements; a free request does not justify indefinite retention without a lawful purpose.

You may request access, correction or deletion by contacting info@settleeasy.com.au. We will assess the request and explain any lawful requirement to retain information and any relevant limitations affecting backups or provider-held copies. Where personal information is no longer needed and we are not required or permitted by law to retain it, we must take reasonable steps to destroy or de-identify it. We do not promise an unverified fixed retention period.

If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

We may use assessed hosting, storage, communications and AI providers and subprocessors outside Australia. We do not promise Australian-only storage or processing. Overseas recipients include Google and Meta for the cookies, analytics and advertising activities described in section 2, and may include other providers in the United States. Locations vary by service and configuration; we must disclose the likely recipient countries of any additional AI processing before that processing occurs.

Overseas locations may have different privacy laws, and information may be subject to lawful access by authorities in those jurisdictions. Before an overseas disclosure, we must assess the applicable Australian Privacy Principle 8 obligations, provider protections, permitted uses, access, retention and security arrangements and take the reasonable steps required by law.

Agreeing to this policy or the free-review form is not a waiver of the Australian Privacy Principles and is not consent for us to avoid accountability under APP 8.1. We remain responsible for our own privacy and confidentiality obligations. We will explain material changes in processing and obtain additional consent where required rather than treating an existing consent as unlimited permission.

Contact info@settleeasy.com.au before uploading if a processing location is important to your decision. We will confirm the relevant arrangements before asking you to agree to that processing.

You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, incomplete or out of date.

We will respond to your request within a reasonable time. In some cases there may be legal reasons we cannot provide access or make a correction, and if so we will explain why.

To make a request, please contact us using the details below.

If you have a question about this policy, or believe we have handled your personal information in a way that doesn't comply with the Australian Privacy Principles, please get in touch with us at info@settleeasy.com.au and we will do our best to resolve it.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

You can reach us by email at info@settleeasy.com.au.